Certificate

The Essentials for Ombuds is a five-day intensive training collaboration between the Forum of Canadian Ombudsman and Osgoode Professional Development.

Partners

The authoritative course for today’s Ombuds and similar investigating and dispute resolution roles.

Now in its tenth year, this unique program, both comprehensive and in-depth, is intended to meet the needs of recent appointees to the Ombuds role or Office, as well as providing those with more experience an opportunity to become conversant with both the theory and practice of the Ombuds role, wherever it is located.

You will develop a deeper understanding of the requirements and expectations for Ombuds by exploring and examining the myriad of evolving issues and challenges facing those who practise in the Ombuds field today, and by reviewing best practices of Ombuds across the country.

What You’ll Learn

You will get practical tips and strategies on key areas including:

The initial handling of concerns and complaints

Effective early resolution techniques

Inquiries and investigations (gathering and assessing evidence, developing cooperative resolution techniques and preparing case summaries)

Trend analysis and own motion investigations

Choice of path – assessing the issues and possible paths

Dealing with human rights complaints against the Ombudsman and/or Ombudsman staff

Coping with difficult people: handling disrespect, anger or rage

Developing recommendations and appropriate remedies

Elisabeth Wilson

Chief of Staff, Canadian Ombudsperson for Responsible Enterprise (March 2021 – Online Participant)

“The whole program was very well organized and super pertinent to the issues, challenges (and opportunities) all ombuds offices face in one form or another. Excellent choice of speakers!”

Who Should Attend

Assistant/Deputy Ombuds, and Directors in Ombuds officers

Early Resolution Staff

Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)

Investigators/Senior Investigators in an Ombuds context

Legal or other specialized counsel to Ombuds Offices

Conflict Resolution Staff working in an Ombuds context

Dispute Resolution Officers

Fairness Commissioners / Fairness Practitioners

Integrity Commissioners

Citizens’ Representatives

Complaint-handling staff in both private and public sector organizations

Public Editors (at newspapers and other media outlets)

Faculty

Program Directors

Renée Gavigan

Deputy Ombudsman, Ombudsman Saskatchewan

Shirley R. Nakata

Ombudsperson for Students, University of British Columbia

Program Faculty

Mitch MacDonald

Program Review Analyst, Office of the Veterans Ombudsman (March 2021 – Online Participant)

“All of the speakers were very knowledgeable and the organizers were on top of everything. I felt the days ran really smoothly. Bravo to everyone involved!”

We’re sorry, the upcoming dates for this program aren’t confirmed yet.
If you’re interested in the next program offering, complete this form and we’ll email you once new dates are announced.

Printable Registration Form

If a downloadable form is required, please contact osgoodepd@osgoode.yorku.ca.

“Is financial assistance or funding available?”

As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:

Certificate Requirements

To receive an Osgoode Certificate, you must complete all program modules, and successfully complete an online assessment within 30 days of the last module. 

CPD and Accreditation

OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.

CPD Hours
Format
Contact us for inquiries about other provinces.
Substantive23h 30m
Professionalism4h
EDI1h
Total28h 30m

Are you reporting hours from a previous date?

View our CPD & Accreditation page to see previously calculated hours for this course.

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Frequently Asked Questions

Client and Technical Support

Have questions? Get advice in person, by email or over the phone.

Program content questions

Stéphane McRoberts, Program Lawyer
smcroberts@osgoode.yorku.ca

Online Technical Requirements

To ensure you do not encounter any issues that will impact or limit your learning experience, please review the following information.