Program Directors

Jay Chalke

Ombudsperson, Province of British Columbia

Sophie Petrillo

Ombudsman, Hydro One

Eligible for


The Essentials for Ombuds is a five-day intensive training collaboration between the Forum of Canadian Ombudsman and Osgoode Professional Development.

The authoritative course for today’s Ombuds and similar investigating and dispute resolution roles.

Now in its 13th iteration, this unique program, both comprehensive and in-depth, is intended to meet the needs of recent appointees to the Ombuds role or Office, as well as providing those with more experience an opportunity to become conversant with both the theory and practice of the Ombuds role, wherever it is located.

You will develop a deeper understanding of the requirements and expectations for Ombuds by exploring and examining the myriad of evolving issues and challenges facing those who practice in the Ombuds field today, and by reviewing best practices of Ombuds across the country.

What You’ll Learn

You will get practical tips and strategies on some of the key areas, including:

The initial handling of concerns and complaints

Effective early resolution techniques

Inquiries and investigations (gathering and assessing evidence, developing cooperative resolution techniques and preparing case summaries)

Trend analysis and own motion investigations

Choice of path – assessing the issues and possible paths

Dealing with human rights complaints against the Ombudsman and/or Ombudsman staff

Coping with difficult people: handling disrespect, anger or rage

Developing recommendations and appropriate remedies


[Forum of Canadian Ombudsman] logo

Who Should Attend

Assistant/Deputy Ombuds, and Directors in Ombuds officers

Early Resolution Staff

Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)

Investigators/Senior Investigators in an Ombuds context

Legal or other specialized counsel to Ombuds Offices

Conflict Resolution Staff working in an Ombuds context

Dispute Resolution Officers

Fairness Commissioners/Fairness Practitioners

Integrity Commissioners

Citizens’ Representatives

Complaint-handling staff in both private and public sector organizations

Public Editors (at newspapers and other media outlets)


Program Directors

Jay Chalke

Ombudsperson, Province of British Columbia

Sophie Petrillo

Ombudsman, Hydro One


Elisabeth Wilson

Chief of Staff, Canadian Ombudsperson for Responsible Enterprise

“The whole program was very well organized and super pertinent to the issues, challenges (and opportunities) all ombuds offices face in one form or another. Excellent choice of speakers!”


Sep 23-27, 2024

$3,695 + TAX


Sep 23-27, 2024
9:00 a.m – 4:30 p.m (ET)

Printable Registration Form

If a downloadable form is required, please contact

“Is financial assistance or funding available?”

As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:

Certificate Requirements

To receive the Osgoode/FCO Certificate, you must attend all program days and successfully complete an online assessment within 30 days of the last module. 

Mitch MacDonald

Program Review Analyst, Office of the Veterans Ombudsman

“All of the speakers were very knowledgeable and the organizers were on top of everything. I felt the days ran really smoothly. Bravo to everyone involved!”

CPD and Accreditation

OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.

CPD Hours
Contact us for inquiries about other provinces.

Are you reporting hours from a previous date?

View our CPD & Accreditation page to see previously calculated hours for this course.

You may also be interested in…

Deeper Learning Opportunities


Are you a law graduate or an executive/senior professional with at least 5 years of specialized experience? Consider a full-time or part-time LLM degree.

Administrative Law

Application Open

Labour and Employment Law

Application Open

Part-time LLMs Full-time LLMs

Single Course Enrollment

Do you have an LLB/JD? Consider taking a single LLM course for deeper learning in a specific area of practice – all credits will apply towards a Professional LLM.

Explore LLM courses

Frequently Asked Questions

Client and Technical Support

Have questions? Get advice in person, by email or over the phone.

Program content questions

Stéphane McRoberts, Program Lawyer