Important Note: For anyone making payments through Convera (formerly Western Union GlobalPay) and CIBC, please be advised that all transactions to and from sanctioned and restricted jurisdictions have been suspended until further notice. If you are impacted by this service disruption, please get in touch with registrarial services. Any additional updates to this situation will be shared as soon as possible.
Short Courses and Conferences – including In-Person, Live Online and Replays
Substitution of registrants is permitted at any time. If you are unable to find a substitute a full refund (less $75 administration fee) is available if a cancellation request is received in writing 14 days prior to the program date. No other refund is available. Payment is required to receive access to the program.
*Exceptions: ITAW and Written Advocacy. Refer to the program page for program specific details and deadlines.
Certificates – In-Person and Online
Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 21 days prior to the program date. If a cancellation request is made with less than 21 days notice, a $150 administration fee will apply. No other refund is available. Payment is required to receive access to the program.
Programs On Demand and eCourses
All sales are final. Please make all enquiries related to program content, format and CPD hours prior to purchase. In the event you experience technical difficulties and can not access the program, please immediately contact firstname.lastname@example.org for assistance.