Professional Development FAQs - Osgoode Professional Development

Have a question about registration or any of our CPD programs? Browse the most common questions—or type in your own and we’ll direct you to the best response. Still have a question? Please email OsgoodePD@osgoode.yorku.ca or phone 416.597.9724

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FAQ #1 - Registration and Payment

What types of payment do you accept?
When is payment due?
How do I pay my invoice?
Do you offer group rates?
Can I register on behalf of a colleague online?
Can we pay for a group invoice online?
I am HST/GST exempt. How do I ensure I am billed correctly?
I was charged taxes incorrectly. What do I do?
What is the difference between the different course formats?
How can I register for a program?
Can payment be processed online if I register using the online registration form?
When does registration for a program close?

FAQ #2 - Substitution, Cancellation and Refund Policies

What is your substitution policy?
Can I transfer my registration to another program?
Can I transfer my registration to another date?
How do I request a delegate substitution?
How do I cancel a registration?
What is your refund policy?

FAQ #3 - Group Rates and Financial Assistance

Is this program eligible for OSAP or job grants?
Do you offer financial assistance?
Do you offer group rates?
Can we pay for a group invoice online?

FAQ #4- CPD and Accreditation

How do I know how many CPD hours I can claim for the program I attended?
I have not yet received my certificate of completion. When will it be sent to me?
I noticed that the CPD hours for a program changed since I originally registered. Why?
How do I know if the program meets my CPD requirements for the year?
Can I report my program hours in another province/jurisdiction?
I just completed a program. What CPD hours can I claim?

FAQ #5 - Technical Support and Assistance

Where can I find the materials for my session?
Why is the audio so quiet?
Will the online platform remember my viewing history? Or, do I have to fast forward to where I stopped viewing?
When can I access the recording of my session?
Can I watch these sessions on my mobile device?
How long can I access the archive of the session?
Why has the video frozen?
Why do I hear an echo in the audio?

FAQ #6 - Account Updates and Email Notifications

I forgot my password. Can I still register online?
How do I have myself or a colleague added/removed from the brochure mailing list?
Can I update my account details online?
How can I get notified of an upcoming program?

General FAQ - Certificates

What is your substitution, cancellation and refund policy?
I am on a wait list, what does this mean?
Is this program eligible for OSAP or job grants?
I have not been able to view the program, what can I do?
Is this program offered at another time this year?
How long do I have access to the archived program recording?
How do I know how many CPD hours I can claim for the program I attended?
Do you offer financial assistance?
Do you offer group rates?
I lost my original Certificate, can I get another copy?
What are the prerequisites for your programming?
I am having trouble accessing the online program I have purchased. What do I do?
When does registration for a program close?

General FAQ - Conferences and Short Courses

I am on a wait list, what does this mean?
I have not been able to view the program, what can I do?
How long do I have access to the archived program recording?
How do I know how many CPD hours I can claim for the program I attended?
Do you offer financial assistance?
Technical questions or issues?
Do you offer group rates?
What is the difference between the different course formats?
When does registration for a program close?

General FAQ - In-House and Custom Programs

 Can you issue Certificates?
Can you provide my organization with an entirely new program or Certificate?
Do you provide technical support for online programs?
Are materials provided?
What is the approximate cost?
How quickly can you produce our program?
How many people do I need?
Will we get the same faculty as on existing programs?
Can you provide my organization with customized versions of existing programs?

General FAQ - On Demand and eCourses

How many times can I view this? Can I let someone else from my firm watch with me?
I have not been able to view the program, what can I do?
How long do I have access to the archived program recording?
How do I know how many CPD hours I can claim for the program I attended?
Do you offer financial assistance?
Technical questions or issues?
Do you offer group rates?
Can I view this offline with no wifi or internet access?
This is all online and I usually have issues with webcast, etc. Can you help me? Will this work for me?
I am a legal professional who needs CPD hours – can this count toward my annual requirement?

General FAQ - Online Subscription

Which Programs On Demand are included?
How many times can I view this? Can I let someone else from my firm watch with me?
Can I view this offline with no wifi or internet access?
This is all online and I usually have issues with webcast, etc. Can you help me? Will this work for me?
I am a legal professional who needs CPD hours – can this count toward my annual requirement?
How do I access the program materials?
Must I watch programs all at one time? Can I watch a part of a program?
I only want access for part of the year. Can I cancel this or get a refund?
Is there any financial assistance available?
Can I combine this with other OsgoodePD discounts?
How long do I have access to the subscription?