Program Directors

Nora Farrell

Ombuds Practitioner, Ph.D., LL.M. (Osgoode)

Nadine Mailloux

Ombudsperson, Ville de Montréal

Eligible for

For the more experienced Ombuds professional, this four-day advanced certificate – offered in two distinct modules – will explore and analyze some of the most challenging problems confronting today’s Ombuds.

This advanced intensive and interactive program will give you the knowledge and practical skills you need to excel in an Ombuds’ practice.

Created by the developers of the highly successful Osgoode/FCO Certificate – Essentials for Ombuds, this program will focus on practical, real world situations and provide ample opportunity for hands-on learning, questions, and class discussion. Whether it’s examining the elements of a major investigation or assessing how to effectively lead your Ombuds office, the faculty will ensure you leave with tactics and solutions to overcome these often vexing situations.

What You’ll Learn

You will get practical tips and strategies in areas including:

Module 1: Complex Investigations and the Inside/Outside Perspectives on Ombuds Practice

Investigations: conducting, funding, monitoring, reactions, results and recommendations

Interacting with the media and addressing the perils that can arise from “fake news”

Using various forms of media to build higher visibility and produce more persuasive and accurate content

Managing perceptions as it relates to how the Ombuds role is perceived, supported and/or undermined by “insiders”

Module 2: Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice

Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds

Delivering high quality and innovative service in early resolution and investigative work on a day-to-day basis and evaluate performance

Analyzing Ombuds operating procedures for indications of systemic bias

Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money

Who Should Attend

While no prerequisite is required to register in this Certificate program, we do recommend that attendees have completed The Osgoode/FCO Certificate – Essentials for Ombuds OR have at least five years of experience in one of the following roles:

Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)

Assistant/Deputy Ombuds, and Directors in Ombuds offices

Senior leaders of Investigative bodies or Dispute Resolution Offices

Senior investigators in an Ombuds context

Legal or other specialized counsel to Ombuds offices

Commissioners, Members of Board of Inquiry


Program Directors

Nora Farrell

Ombuds Practitioner, Ph.D., LL.M. (Osgoode)

Nadine Mailloux

Ombudsperson, Ville de Montréal



View the 2023 program brochure and agenda.

Dates coming soon. Learn more now.

Registration for this program is now closed.

Interested in the next program offering? Complete this form and we’ll email you once new dates are announced.

$2,995 + TAX


Dates coming soon. Learn more now.

Printable Registration Form

If a downloadable form is required, please contact

“Is financial assistance or funding available?”

As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:

Certificate Requirements

To receive an Osgoode/FCO Certificate, you must complete all program modules, and successfully complete an online assessment within 30 days of the last module. 

CPD and Accreditation

OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.

CPD Hours
Contact us for inquiries about other provinces.
Substantive21h 30m
Professionalism1h 30m
EDI1h 30m
Total24h 30m

Are you reporting hours from a previous date?

View our CPD & Accreditation page to see previously calculated hours for this course.

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Deeper Learning Opportunities

Single Course Enrollment

Do you have an LLB/JD? Consider taking a single LLM course for deeper learning in a specific area of practice – all credits will apply towards a Professional LLM.

Explore LLM courses

Mitch MacDonald

Program Review Analyst, Office of the Veterans Ombudsman

“All of the speakers were very knowledgeable and the organizers were on top of everything. I felt the days ran really smoothly. Bravo to everyone involved!”

Frequently Asked Questions

Client and Technical Support

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Program content questions

Stéphane McRoberts, Program Lawyer

Online Technical Requirements

To ensure you do not encounter any issues that will impact or limit your learning experience, please review the following information.