Program Directors

Jay Chalke

Ombudsperson, Province of British Columbia

Sophie Petrillo

Ombudsman, Hydro One

Eligible for


Certificate

The Essentials for Ombuds is a five-day intensive training collaboration between the Forum of Canadian Ombudsman and Osgoode Professional Development.

The authoritative course for today’s Ombuds and similar investigating and dispute resolution roles.

Now in its 13th iteration, this unique program, both comprehensive and in-depth, is intended to meet the needs of recent appointees to the Ombuds role or Office, as well as providing those with more experience an opportunity to become conversant with both the theory and practice of the Ombuds role, wherever it is located.

You will develop a deeper understanding of the requirements and expectations for Ombuds by exploring and examining the myriad of evolving issues and challenges facing those who practice in the Ombuds field today, and by reviewing best practices of Ombuds across the country.

What You’ll Learn

You will get practical tips and strategies on some of the key areas, including:

The initial handling of concerns and complaints

Effective early resolution techniques

Inquiries and investigations (gathering and assessing evidence, developing cooperative resolution techniques and preparing case summaries)

Trend analysis and own motion investigations

Choice of path – assessing the issues and possible paths

Dealing with human rights complaints against the Ombudsman and/or Ombudsman staff

Coping with difficult people: handling disrespect, anger or rage

Developing recommendations and appropriate remedies

Partner

[Forum of Canadian Ombudsman] logo

Who Should Attend

Assistant/Deputy Ombuds, and Directors in Ombuds officers

Early Resolution Staff

Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)

Investigators/Senior Investigators in an Ombuds context

Legal or other specialized counsel to Ombuds Offices

Conflict Resolution Staff working in an Ombuds context

Dispute Resolution Officers

Fairness Commissioners/Fairness Practitioners

Integrity Commissioners

Citizens’ Representatives

Complaint-handling staff in both private and public sector organizations

Public Editors (at newspapers and other media outlets)

Faculty

Program Directors

Jay Chalke

Ombudsperson, Province of British Columbia

Sophie Petrillo

Ombudsman, Hydro One

Instructors

Elisabeth Wilson

Chief of Staff, Canadian Ombudsperson for Responsible Enterprise

“The whole program was very well organized and super pertinent to the issues, challenges (and opportunities) all ombuds offices face in one form or another. Excellent choice of speakers!”

Agenda

View the 2024 program brochure and agenda to see what you’ll learn from leading experts. A detailed agenda for the upcoming program will be available soon.

Dates coming soon. Learn more now.

Interested in the next program offering? Complete this form and we’ll email you once new dates are announced. 

$3,695 + TAX

Time

Dates coming soon. Learn more now.

Printable Registration Form

If a downloadable form is required, please contact osgoodepd@osgoode.yorku.ca.

“Is financial assistance or funding available?”

As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:

Certificate Requirements

To receive the Osgoode/FCO Certificate, you must attend all program days and successfully complete an online assessment within 30 days of the last module. 

Mitch MacDonald

Program Review Analyst, Office of the Veterans Ombudsman

“All of the speakers were very knowledgeable and the organizers were on top of everything. I felt the days ran really smoothly. Bravo to everyone involved!”

CPD and Accreditation

Please Note

Final CPD accreditation has yet to be confirmed. The hours below are for the 2024 iteration of the program and should be used as an estimate only. Confirmed hours will be available soon.

OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.

CPD Hours
Format
Contact us for inquiries about other provinces.
Substantive24h
Professionalism3h
EDI1h
Total28h

Are you reporting hours from a previous date?

View our CPD & Accreditation page to see previously calculated hours for this course.

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Frequently Asked Questions

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